Information We Collect

We collect only the information necessary to provide a secure, reliable, and personalized experience.

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a. Personal Information

When you create an account or use our services, we may collect:

• Full name

• Mobile number

• Email address

• Profile photo (optional)

Your mobile number is used for authentication via Firebase Authentication (OTP verification).

OTP verification is handled securely through Firebase Authentication. Groomly does not store OTP codes after verification.

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b. Booking & Usage Data

To provide salon booking services, we may collect:

• Booking history

• Salon preferences

• Selected services

• Staff or specialist choices

• Appointment schedules

• Interaction data such as screens visited and feature usage

This information helps us improve functionality and personalize the user experience.

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c. Device & Technical Data

We may automatically collect technical information including:

• Device model

• Operating system version

• IP address

• App crash reports

• Performance metrics

• App usage analytics

This information is used for troubleshooting, security monitoring, and improving application performance.

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d. Location Information

With your permission, Groomly may access approximate or precise location to:

• Display nearby salons

• Improve service recommendations

• Enhance booking convenience

Location access is optional and can be disabled at any time through your device settings.

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e. Payment Data

Payments within Groomly are processed through trusted third-party payment gateways such as Razorpay.

Groomly does not collect, store, or process sensitive payment information such as:

• Card numbers

• CVV

• UPI PIN

• Bank credentials

All payment transactions are securely handled by the payment gateway according to their own privacy and security standards.

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f. Transaction Information

We may store limited transaction details including:

• Order ID

• Booking details

• Payment status

• Transaction references

This information is used for booking confirmation, transaction records, customer support, and refund processing.

Sensitive financial details are never stored by Groomly.

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Refunds and Cancellations

Refunds and cancellations are subject to Groomly's booking policies and the policies of individual salon partners.

If a booking qualifies for a refund, the refund will be processed through the original payment method using the payment gateway (e.g., Razorpay).

Refund processing times may vary depending on the payment provider and banking systems.

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How We Use Your Information

We use the collected information to:

• Verify your identity and manage your account

• Schedule and manage salon bookings

• Send OTP verification codes

• Process payments securely

• Provide booking confirmations and reminders

• Maintain transaction history

• Improve app performance and reliability

• Personalize recommendations

• Provide customer support

• Send updates, offers, or promotions (with your consent)

• Comply with legal obligations

We do not use your data for automated decision-making or profiling.

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Notifications

Groomly may send push notifications related to:

• Booking confirmations

• Appointment reminders

• Service updates

• Promotions or special offers

You can disable notifications anytime from your device settings.

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Use of Permissions

In accordance with Google Play policies, Groomly requests only the permissions necessary for app functionality.

Permissions Used

Location (Approximate / Precise)
Used to display salons near you and improve service recommendations.

Camera
Used to capture or upload profile photos or salon images.

Photos / Media / Files
Used to upload images within the app.

All permissions are requested only when needed during app usage.

You may deny or revoke permissions anytime through your device settings. Denying permissions will only affect related features.

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Data Sharing and Disclosure

We do not sell or rent personal information.

Information may be shared only with:

Salon Partners

To process and fulfill your service bookings.

Service Providers

Staff or professionals assigned to your booking.

Third-Party Service Providers

Including:

• Firebase Authentication

• Firebase Cloud Messaging

• Google Analytics

• Razorpay

These services are used strictly for authentication, notifications, analytics, and payment processing.

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Legal Authorities

If required by law or to protect user safety.

All third-party services follow their own privacy policies and comply with applicable data protection regulations.

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Data Retention and Deletion

We retain personal information only as long as necessary to:

• Provide our services

• Maintain transaction records

• Comply with legal obligations

Users may request account deletion by contacting:

support@lusion.in

Once your account is deleted, associated personal data will be permanently removed unless required for legal or financial compliance.

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User Rights

You have the right to:

• Access your personal information

• Update or correct inaccurate data

• Withdraw consent for optional communications

• Request deletion of your account

• Request information about stored data

To exercise these rights, contact:

support@lusion.in

We will verify your identity before processing requests.

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Data Security

We implement industry-standard security practices including:

• Secure HTTPS encryption for all communications

• Firebase Authentication for secure login

• Restricted internal data access

• Periodic security reviews and monitoring

While we take reasonable steps to protect your information, no digital system can guarantee absolute security.

Users are encouraged to keep their devices secure and report any suspicious activity.

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Children's Privacy

Groomly is not intended for children under the age of 13.

We do not knowingly collect personal information from minors. If such information is discovered, it will be deleted promptly.

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Third-Party Links and Services

The Groomly app may contain links or integrations with third-party services such as:

• Maps

• Payment gateways

• External websites

We are not responsible for the privacy practices or policies of those third-party services.

Users should review the privacy policies of external services they use.

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International Data Transfers

Some services used by Groomly (such as Firebase or Google services) may process data outside India.

When such transfers occur, we ensure that appropriate safeguards and security standards are maintained in compliance with applicable

data protection laws.

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Policy Updates

We may update this Privacy Policy periodically to reflect changes in legal requirements, services, or business operations.

Updates will be reflected by the “Last Updated” date at the top of this document.

Significant changes may be communicated through the app or email notifications.

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Contact Us

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If you have questions or concerns regarding this Privacy Policy or your personal data, please contact us:

 

Lusion Enterprises

Email: admin@lusion.in
Support: support@lusion.in

Address:
No. S-121, 1st Cross,
15th Main Bharath Nagar,
BEL 2nd Stage, Bangalore,
Bengaluru Urban, Karnataka,
India – 560091